Frequently Asked Questions
Everything you need to know about our authentic Kashmiri delicacies.
How do you ensure the quality of your Saffron and Walnuts?
We source our products directly from the local farms of Pampore and Kupwara. Every batch of Saffron is Grade A certified, and our Walnuts are hand-picked to ensure premium size and freshness.
What is the typical shipping timeline for orders within India?
Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes 5-7 business days via our trusted courier partners.
Do you offer international shipping?
Yes, we ship our authentic Kashmiri products worldwide. International delivery times vary by destination, typically ranging from 10-15 business days.
Are your food products organic and preservative-free?
Most of our products, including our honey and dried fruits, are 100% natural and free from artificial preservatives. We prioritize traditional processing methods to maintain nutritional integrity.
What is your return policy for perishable food items?
Due to the nature of food products, we only accept returns if the item is damaged during transit or if you receive the wrong product. Please contact us within 24 hours of delivery with photos of the package.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. All transactions are processed through a secure, encrypted payment gateway.